Water Meter Replacement Program

The Town’s Water Division will be replacing the majority of the 1,450 water meters within the Town as part of its multi-year Water Meter Replacement Program.

The current water meters have been in service for 15-20 years and have reached the end of their useful lives. As water meters age, they often lose accuracy, resulting in incorrect billing and non-revenue water loss. The new meters, which have an expected 20-year battery life, will ensure accurate readings and billing.

How They Work:

The new water meters will operate the same as the old meters. All water meters in Upton currently have a wireless device that transmits the meter readings on a licensed radio frequency over a short distance to a handheld or mobile device. Readings are only transmitted once a month when a Water Division meter reader drives by each location to wirelessly collect data from each meter. This technology has improved the efficiency of the meter reading program.

When your water meter is set to be replaced, you will receive a letter from the Town’s requesting a meter replacement appointment.

What to Expect:

During this appointment, a Water Division customer service representative will visit your home to replace the water meter, free of charge. Each appointment takes about 30 minutes to complete, during which the water will be shut off for about 15 minutes. Appointments may be scheduled between the hours of 7:30 a.m. and 4 p.m., Monday through Friday.

The Town of Upton sincerely appreciates your help in making this project a success. For questions about the Town’s Water Meter Replacement Program, please contact the Water Division at (508) 529-3067 or read the related Frequently Asked Questions listed below.

Frequently Asked Questions:

Q: Why is my water meter being replaced?
A: The water meters have reached the end of their useful lives. Most residential water meters in Wheaton are 15 to 20 years old. Water meters often lose accuracy as they age, resulting in incorrect billing and non-revenue water loss. The new meters have an expected 20-year battery life.

Q: What is the cost to have my water meter replaced?
A: The water meters are being replaced at no charge to the homeowner.

Q: How long will it take to replace the water meter?
A: Normal meter installation time is about 30 minutes, during which the water will be shut off for about 15 minutes.

Q: Do I need to be home for the meter replacement?
A: Yes. Water meters are located inside, typically in a basement or utility area. Someone 18 years or older must be home during the appointment.

Q: What is my responsibility as a homeowner?
A: Town Bylaw states that it is the homeowner’s responsibility to maintain the water pipes and valves within their homes.

Q: What is required for replacement of the water meter?
A: Water Division personnel will need space around the meter to perform the work, and access to the shut-off valves.